How the Balanced Scorecard Is Implemented in the Spanish Footwear Industry

نویسندگان

چکیده

This paper provides a deeper knowledge of the implementation Balanced Scorecard (BSC) in Spanish footwear industry, under an exploratory research which has been conducted with final sample seven firms. An online questionnaire was developed, supported by phone calls and personal interview. 18–24-month-period found to be enough develop solid foundations for BSC. Financial non-financial measures are presented whole firms majority four perspectives, linked cause-and-effect relationships, showing high development BSC implementation. BSCs grade more likely identify their intangibles as well include them firm’s strategy. A identified limitation. Although strategy is spread out meetings firms, it not known at all levels, gap fulfilled. Strategy maps key BCS implementation: they present show that performance drivers reach Firms expectation, using both financial define sustainable measures, integrating own

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ژورنال

عنوان ژورنال: Sustainability

سال: 2021

ISSN: ['2071-1050']

DOI: https://doi.org/10.3390/su13105641